Support tickets
Create and track support requests from the web app.
Support tickets give you a central platform to make requests and report issues. Our support team monitors tickets 24/7.
Creating tickets
You can access the support center by opening the Support tab in the workspace or via the sidebar.
You can file tickets for any issue, data request, or feature request. Please use the 'Priority' category responsibly to
Attach screenshots or files that help reproduce the issue. For Excel add-in issues, the in-addin support button can include diagnostics to help Finbar investigate.
Finbar support responses will be visible both in the Support center, and also emailed directly to the user.