Support tickets
Create and track support requests from the web app.
Support tickets give you a central platform to make requests and report issues.
Creating tickets
You can access the support center by opening the Support tab in the workspace or via the sidebar.
You can file tickets for any issue, data request, or feature request. Please use the priority category responsibly.
Attach screenshots or files that help reproduce the issue. For Excel add-in issues, the in-addin support button can include diagnostics to help Finbar investigate.
Finbar support responses will be visible both in the Support center, and also emailed directly to the user.
Feedback on any plan
Anyone can send feedback or report an issue, without signing in. Feedback is reviewed, but a reply is not guaranteed and it does not create a support ticket.